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(Over) optimisation of processes in software development

Reducing overheads and optimising processes within software development is essential for a successful project. Providing customisation and multiple approaches can allow the client to choose what best suits their business and DNA. Naming multiple approaches is often overlooked, but it can allow the client to choose what best suits their business and lead to less overhead and a more efficient process. Thus, more time and energy can be put into essential tasks and non-essential tasks can be reduced or eliminated.

Introduction

In recent years, software companies have introduced more and more processes and procedures to make projects run more efficiently and, above all, to ensure the quality of the work. However, in our experience, this development has also led to a greater distance between the customer and the company. This creates a gap between the two parties, often leaving the client unaware of what is going on within the development company and vice versa. In this blog, we will take a closer look at this phenomenon and what the consequences are.

Implications for customer engagement

One of the main consequences of this development is that the customer is less involved in the development process. By introducing new procedures and processes, customers are often kept at a distance and are not always involved in decision-making. This can lead to lack of clarity and miscommunication, resulting in the end result not matching customer expectations.

Lack of trust

In addition, the distance between the customer and the company can lead to a lack of trust. Customers may feel that the company is not transparent and that they are not kept informed of the project's progress. This can lead to dissatisfaction and loss of trust in the company.

The importance of good communication

It is therefore important for software companies to ensure good communication with customers. This can be done, for example, by having regular meetings and keeping the customer informed about the progress of the project. By being open and transparent about the development process, the customer can be more involved in the project and ambiguities can be avoided.

Use of agile methodologies

Another solution to reduce the gap between the client and the company is to use agile methodologies. These methodologies focus on a flexible and iterative approach, regularly involving the customer in the development process. By using agile methodologies, the company can respond quickly to changes and more focus can be placed on the customer's wants and needs.

Working with short lines

Working with short lines means that there are as few intermediaries as possible between the various parties involved in the project. This can mean, for example, that developers communicate directly with the client, without a project manager or other intermediary in between. This enables faster and more efficient work, as less time is lost in communication and coordination.

Conclusion

However, development companies have introduced more and more processes and procedures over the years, increasing the distance between the customer and the company. This has led to a gap between the two parties, often leaving the client unaware of what is going on within the development company and vice versa.
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